What you will do
Own the end-to-end development of strategic Professional Services opportunities across implementation, consulting, and managed services to achieve quarterly bookings objectives and support projected revenue
Drive alignment across Account Executives, Customer Success Managers, Professional Services leaders, and other stakeholders to build coordinated pursuit strategies that address customer priorities
Develop a strong pipeline of services opportunities by identifying customer needs, pursuing qualified leads, and expanding relationships with prospective and existing clients
Build trusted relationships with customer stakeholders to strengthen engagement, uncover strategic priorities, and position services that support successful business outcomes
Lead customer presentations and proposals that clearly connect Genesys services capabilities with customer objectives, transformation priorities, and expected value
Influence commercial strategy by applying knowledge of market conditions, customer buying strategies, and competitive dynamics to negotiate and close complex services engagements
Contribute to strategic and tactical planning for Professional Services by bringing customer, market, and pipeline insights into decisions that support growth and scalable services engagement
Partner with senior leaders and pursuit teams on high-value opportunities, increasing exposure to enterprise initiatives and strengthening strategic sales leadership capabilities
You have been there and done this…
5+ years of experience in a business environment, including at least 3 years of customer-facing sales experience within business solutions, telecommunications, technology, or a related services environment
Proven success in sales lead generation, opportunity development, acquisition, negotiation, and relationship management
Demonstrated ability to identify and develop business opportunities and successfully progress complex deals through negotiation and close
Strong leadership, interpersonal, presentation, and stakeholder management capabilities
Excellent written and verbal communication skills, with the ability to communicate effectively with customers, internal teams, and senior stakeholders
Demonstrated ability to influence thinking and gain stakeholder acceptance in sensitive or complex situations
Ability to work effectively both independently and collaboratively as part of cross-functional pursuit teams
Bachelor's degree in computer technology, a related technical discipline, or equivalent professional technical experience, with relevant industry experience
Ability to travel approximately 25% to 50% to engage with customers and deliver presentations
Preferred Qualifications
Master of Business Administration or other relevant postgraduate qualification
Experience using Salesforce or a comparable customer relationship management platform
PMP, PRINCE2, Six Sigma, Lean Process, or another relevant methodology or project management certification
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must have work rights in Australia.
#LI-JM1
#LI-Hybrid
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
