Build the agentic workflow runtime: planning and tool-call loops, state and context management, memory, human-in-the-loop checkpoints, retries, and termination conditions
Take the hardest problems in the stack end to end, from prototype through production
Build the evaluation and observability tooling for agent systems: tracing across agent hops and tool calls, eval harnesses, regression gates, cost and latency instrumentation
Engineer the security of agent systems: tool sandboxing, least-privilege tool access, prompt-injection and tool-abuse defenses
Debug and resolve the production failures nobody else can, across non-deterministic multi-agent paths
Make build-vs-buy calls on agent infrastructure: MCP gateways, agent runtimes, orchestration frameworks, eval tooling
Work directly with the engineers building on this stack, through code review, design review, and pairing
Minimum Requirements
12+ years of professional software engineering experience, still writing code
Deep hands-on expertise with MCP: has designed and shipped MCP servers and clients, not just consumed them
Deep hands-on expertise with A2A or equivalent multi-agent communication patterns, including delegation, handoff, and failure handling across agent boundaries
Proficiency in Java and/or TypeScript/Node
Has built and operated multi-step agentic workflows in production under real reliability, latency, and cost constraints
Experience building evaluation and observability for non-deterministic systems
Track record shipping platform or infrastructure other engineers build on
Excellent written and verbal communication, including explaining agent architecture tradeoffs to non-technical stakeholders
Desirable Skills
Contributions to the MCP or A2A specs, or to open-source agent orchestration projects
Prior Principal or Distinguished Engineer role building agent or platform infrastructure
Experience with agent security and adversarial testing of tool-using systems
Conference talks or published technical work on MCP, A2A, or agent orchestration
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
