Key Responsibilities
Build a high-quality new business pipeline by engaging prospective customers across inbound and outbound channels and progressing relevant opportunities toward Sales
Qualify marketing and prospecting leads using structured approaches such as BANT and MEDDICC, helping identify business needs, buying priorities, decision criteria, and potential customer value
Partner with field sales representatives on target account planning, prospecting strategies, and competitive positioning to increase engagement within priority accounts
Drive outbound prospecting through phone, email, LinkedIn, video, and intent data to identify relevant stakeholders and create interest in Genesys solutions
Convert inbound interest from web inquiries, live chat, phone calls, events, and marketing campaigns into productive sales conversations through timely, personalized follow-up
Expand engagement within target organizations by identifying relevant buying personas, decision makers, and business units through LinkedIn, internal resources, and subscription databases
Maintain accurate and actionable prospect and opportunity data in Salesforce to support effective pipeline management, reporting, and collaboration across Sales and Marketing
Develop trusted relationships with prospects by sharing relevant resources and insights based on their needs, priorities, and stage in the buying journey
Required Qualifications
2+ years of relevant experience in business development, sales development, customer engagement, or a comparable commercial role
Excellent written and verbal communication skills in German
Strong written and verbal communication skills in English for collaboration in an international business environment
Demonstrated curiosity and problem-solving ability when uncovering prospective customer needs and business priorities
Strong active listening skills and the ability to translate customer conversations into clear next steps
Confidence engaging new contacts through phone, email, social channels, and other digital communication methods
Strong time management and prioritization skills in an environment with multiple prospects, accounts, and communication channels
Ability to adapt quickly to changing priorities, customer needs, and commercial opportunities
Ability to work independently while collaborating effectively with remote and distributed Sales and Marketing teams
Demonstrated motivation to achieve individual and team goals in a target-oriented commercial environment
Preferred Qualifications
Experience with Salesforce and sales engagement or lead management platforms such as Salesloft and 6sense
Familiarity with business productivity applications such as Outlook, Word, Excel, and PowerPoint
Experience with social selling, video prospecting, digital collaboration tools, or other modern prospect engagement techniques are good to have.
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Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
