KEY ACCOUNTABILITIES
Business Partnership & Process Discovery
Partner with process owners and SMEs to scope use cases, define KPIs, and co create current-state process maps.
Interpret exception patterns, rework loops, and conformance gaps. Turn findings into clear visuals and actionable business narratives.
Facilitate cross-functional workshops to share findings and build pipeline of improvement opportunities.
Insight & Value Delivery
Quantify cycle-time, Order Touches, Lead Time, waiting-time, rework impact, and correlate findings to business KPIs (DSO, OTIF, cycle time etc.).
Classify activities as value-add, non-value-add, or required non-value-add. Build an automation roadmap for D&T prioritization.
Build insights dashboards for process owners and sponsors presentations. Participate in monthly readouts and create action tracker as per discussion and deliver outcomes as required.
Validate process-mining outputs for accuracy and completeness. Identify data or coverage gaps for D&T to resolve.
Translate D&T’s technical data work into practical business insights grounded in reliable source data.
Understand how source systems feed the process-mining tool. Use this knowledge to challenge findings and ask informed questions.
Capability Building
Help internal teams on how to read and apply process mining insights.
Contribute to the process-mining playbook and methodology.
MINIMUM QUALIFICATIONS
Education and Experience
Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related fields.
10+ years of professional experience, including 2-3 years in process mining or business analysis using Signavio.
Hands-on experience with Signavio, or another process-mining tool from user side.
Experience working across markets, systems, geographies, and time zones in a large, matrixed organization.
Process and Technical Knowledge
Ability to turn process-mining, analytics, or BI outputs into actionable business insights.
Strong knowledge of process mapping, variant analysis, conformance checking, and KPI design, in partnership with D&T.
Strong working knowledge of P2P, R2R, and O2C processes.
Ability to apply process-mining techniques to identify rework, cycle-time issues, exceptions, and control gaps.
Working knowledge of data flows, dashboards, analytics platforms, source-system integration, and process-level data models.
Core Skills
Ability to work effectively with technical and business stakeholders.
Strong communication, stakeholder-management, problem-solving, and collaboration skills
PREFERRED QUALIFICATIONS
Lean/Six Sigma Green Belt/ Black Belt
Certification in a recognized process mining platform (preferably in Signavio or Celonis Data Analyst)
Background in a large, complex enterprise environment with exposure to core business processes such as Supply Chain Operations, HR, or Finance.
Exposure to change management, process improvement, or product delivery practices
Applicants must meet minimum age qualifications in the country in which the job is located.
