As an Advanced Systems Administration Specialist, youll serve as a front-line interface to users with technical issues by conducting systems analysis and development to keep systems current with changing technologies. Your duties may include installing new software, troubleshooting, granting permissions to applications and training users. Youll also be responsible for the day-to-day support of server services by performing server administration for physical and virtual server operating systems and configuring, maintaining and troubleshooting of physical and virtual hardware and network related interfaces on servers. And, youll perform OS and vendor software patching on servers and monitor physical and virtual servers performance using monitoring tools. Key Responsibilities
Provide technical support for classified computers, peripherals, and associated applications.
Troubleshoot and resolve Windows operating system, software, hardware, and connectivity issues.
Use ServiceNow to document, track, prioritize, and update incidents and service requests.
Support incident management activities, including initial assessment, escalation, resolution, and closure.
Communicate incident status and resolution steps to users and technical stakeholders.
Coordinate with system administrators, network support personnel, and cybersecurity teams to resolve issues.
Maintain accurate technical documentation and follow established procedures for working in classified environments.
Assist, as assigned, with Linux systems, network devices, Security Technical Implementation Guide (STIG) activities, and classified continuous monitoring (CONMON).
What youll experience
Technologies that arent just top-notch, theyre often top-secret
A team of bold thinkers committed to exploring whats next
Opportunities to gain new knowledge - as its discovered
What you bring to the table
A Bachelors degree in Computer Science, a related field or equivalent experience plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of relevant experience
Solid understanding of Windows based operating systems
Familiarity with ServiceNow, including incident and service request tracking.
Familiarity with classified computer support and the handling requirements associated with classified computing environments.
Familiarity with Windows troubleshooting, including diagnosis of operating system, application, hardware, and connectivity issues.
Familiarity with incident management, including incident documentation, prioritization, escalation, and resolution.
Strong communication, customer service, and problem-solving skills.
Ability to follow technical procedures and maintain clear, accurate support records.
Enhanced troubleshooting skills within the server OS as well as both networking and storage technologies
Experience with ServiceNow
End User support experience
What sets you apart
Creative thinking with the ability to multi-task
Basic Linux troubleshooting skills
Basic Networking troubleshooting skills
Team player who thrives in collaborative environments and revels in team success
Commitment to ongoing professional development
Identifies opportunities to apply AI for continuous improvement and innovation
STIG/Compliance patch management
#CJ3
Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Combined Salary Range
USD $101,357.00 - USD $109,672.00 /Yr.
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI288294281
