Essential Functions
Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials.
Plans visit to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
Ensures full compliance with proposal to identify opportunities and assure target profit margins.
Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required.
Responsible for ensuring all vendor service agreement claims are filed.
Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units.
Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.
Additional Functions
Must be willing to support service center, and customer, during and after normal working hours. .
Perform other duties as assigned.
Other Requirements
An A&P license with (4) years of experience may offset the Bachelor's degree.
Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
Must have demonstrated leadership ability.
Must be able to read, write, speak, and understand the English language.
This job requires one to be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: 235813
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 09/25/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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