Principal Field Support Representative (TS/SCI Clearance Required)
ID: 2026-75242
US-MD-Annapolis Junction
Required Clearance: TS/SCI
Posted Date: 10/4/2026
Category: Technicians/Technical Support
Employment Type: Full Time
Hiring Company: General Dynamics Mission Systems, Inc.
Basic Qualifications
Minimum of 25 weeks of military technical training school, along with an additional 13 years of related experience is required or 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 13 years of related experience is required or Bachelor's degree in a technical field or the equivalent experience, along with an additional 9 years of related experience is required. Industry certifications are highly preferred.
CLEARANCE REQUIREMENTS
Department of Defense Top Secret/SCI security clearance is required at time of hire.Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
Sign-on bonus and relocation available.
Provide frontline technical support for mission-critical system, communications, and antenna equipment across the program. In this role, you will troubleshoot and repair complex hardware, perform preventive and corrective maintenance, and use your knowledge of RF, SATCOM, and processing systems to restore and sustain operational capability. Using available system-configuration documentation, installation guides, and operating procedures, you will plan and execute maintenance in accordance with manufacturer guidance, customer priorities, and operational schedules; provide remote support when effective; and coordinate on-site response for emergency repairs and other field needs. You will capture lessons learned and update system documentation and support procedures to improve future technical-support activities. The ideal candidate is a resourceful, hands-on problem solver who works effectively with customers and cross-functional technical teams.
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REPRESENTATIVE DUTIES AND TASKS
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.
Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals
Conducts onsite training for construction safety, rigging, and equipment operation
Conducts site and equipment inspections in order to perform preventative and corrective maintenance
Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required
Diagnoses and repairs mechanical, hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical/regional support centers
Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data
Ensures civil construction of foundations, roads, and interfacility conduit systems
Frequently interfaces with Customers, Government dignitaries, External consultants/experts, all levels of employees across the company, including Executive Management
Frequently interfaces with engineers
Highest level individual contributor in the field support family
Implements plans and procedures of installation of large steel structures
Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system
May be required to work outside for up to 10 hours a day
May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
May require electrician license
Perform complex technical evaluation and resolve critical technical problems on fielded systems
