REPRESENTATIVE DUTIES AND TASKS
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.
Key Responsibilities
Performs field activities including the installation, start-up, cutover, and checkout of newly installed systems; maintains, integrates, troubleshoots, tests, and services fielded systems/products at customer sites; and sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions
Performs equipment/system acceptance testing, following established procedures.
Provides technical support independently, displaying a high degree of resourcefulness and initiative.
Assists in cable builds and fiber optic handling/splicing.
Conducts site and equipment inspections to perform preventative and corrective maintenance.
Implements test plans and procedures in accordance with contract requirements for the verification of deliverable systems.
Documents failures and corrective actions in accordance with proper procedures, and makes technical recommendations based on this collective data.
Performs modifications and field changes to installed equipment.
Works closely with design engineering in evaluating product performance and conducting field trials.
Conducts orientation and training of customers in the technical operation and maintenance of equipment, as well as over-the-shoulder/refresher training to users in the field as required.
Interfaces with Customers, Military Personnel, Government dignitaries, External consultants/experts, and Internal technical staff.
May mentor other employees.
Assists management in reviewing maintenance contracts and complex system configurations, and prepares the field support section of certified proposals.
Provides technical advice to lower-level Field Support Representatives when implementing moderately complex equipment installations.
May represents the company at program and customer reviews.
Recommends design enhancements to internal management and engineering.
Security Clearance will be required; will require TS/SCI clearance based on program assignment.
Travel may be required more than 30% of the time.
May deploy to CONUS or OCONUS field locations.
KNOWLEDGE SKILLS AND ABILITIES
Applies advanced technical principles, theories and concepts. Contributes to development of new principles and concepts. Problem Solving: Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. Discretion/ Latitude: Works under consultative direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determine and pursue courses of action necessary to obtain desired results. Work checked through consultation and agreement with others rather than by formal review of superior. Impact: Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and affect image of organization's technological capability. Liaison: Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management and customers on advanced technical research studies and applications.
Considerable ability to act as a system technical advisor for all levels of customer leadership
Knowledge and proficiency in soldering, mechanical assemblies, cable builds and fiber optic handling/splicing.
Ability to work independently
Advanced understanding of technologies associated with supported systems, and the application of these technologies within the customer environment, including detailed knowledge of system tactical employment configuration
Excellent verbal and written communication skills
Excellent knowledge of basic tool safety
Considerable knowledge of construction safety
Proficient in the use of Microsoft Office Suite
Considerable knowledge of test and diagnostic equipment such as multimeters, oscilloscopes, etc.
Ability to use hand and electric tools, heat iron kit, bench vise
Precision alignment of structures using optical and electronic instruments and tooling
Skilled at onsite use of heavy equipment for large structures
Identifies opportunities to apply AI for continuous improvement and innovation
#CJ3
Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Combined Salary Range
USD $56.73 - USD $60.84 /Hr.
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI287567580
