Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain
Top Secret SCI + Polygraph
Public Trust/Other Required
None
Job Family
IT Infrastructure and Operations
Job Qualifications
Skills
- Backup and Recovery (Software), Information Technology (IT) Systems, Technical Issues
- Certifications:
- CompTIA Security+ CE | CompTIA - CompTIA
- Experience:
- 3 + years of related experience
- US Citizenship Required:
- Yes
Job Description
VDI WINDOWS DESKTOP ADMINISTRATOR
Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.
MEANINGFUL WORK AND PERSONAL IMPACT
Advanced Technical Support
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
Diagnose and resolve complex hardware and software problems.
Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization
Ensure the stability, security, and performance of Windows desktop systems.
Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management
Manage and resolve high-priority incidents and problems within SLAs.
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Document resolutions and create knowledge base articles to improve future support processes.
Conduct post-incident reviews to identify improvements.
Collaboration and Project Support
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
Assist in the design and implementation of new technologies and solutions.
Participate in planning and execution of system upgrades and migrations.
User Support and Training
Provide guidance and training to Tier 1 and Tier 2 support staff.
Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
Generate reports on system performance, incident resolution, and other metrics as required.
WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have:
Education: Technical Training, Certification(s) or Degree
Experience: 3+ years of related experience
Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
Security clearance level: TS/SCI w/Poly
US citizenship required
Role requirements
Proficiency with Active Directory, Group Policy, and network configurations.
Strong understanding of hardware components, peripheral devices, and drivers.
Experience with system imaging, deployment, and management tools.
SCCM
MDT
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills.
Strong documentation and organizational skills.
