General Dynamics IT
From General Dynamics IT's careers page
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Regular
Other
None
Other
IT Infrastructure and Operations
The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is the Tier3 Expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for providing oversight of global operations, maintenance, and continuous improvement of Unified Communication services on a fast-paced U.S. government contract, with a focus on providing a high-quality customer and end user experience.
Roles and Responsibilities
Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies
Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance
Lead the integration and interoperability of UC with multiple applications and platforms
Provide support and assistance in UC fault isolation and performance management processes as requested
Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function
Liaison with internal and external technical resources to define optimum solutions to quality challenges
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
Provide training, webinars, whitepapers as necessary to customers and on demand
Communicate proactively and effectively with customers
Required Education, Experience, and Skills
Certifications: CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video
Hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.
Bachelor's degree in Computer Science, Management Information Systems, or related field and 12 years related experience or a Master’s degrees in in Computer Science, Management Information Systems, or related field and 10 years related experience
7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
5+ years leading UC technology initiatives in global enterprises
Extensive experience with the following UC solutions – Polycom, Cisco, Avaya.
Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning
Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.
Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, SD-WAN, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes.
Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP Trunking, Call Recording, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and call center
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.
Desired Education, Experience, and Skills
US Citizen with DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role
Conditions
Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
The position is onsite 5 days/week working from USCIS HQ office at Camp Springs Maryland, with some light travel to current program locations and new business opportunities across the country. Travel is primarily local travel in the DC metro area for the current portfolio but could potentially expand to both national and overseas locations as the portfolio grows.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
Less than 10%
Onsite
USA MD Camp Springs
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans