Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain
Top Secret SCI + Polygraph
Public Trust/Other Required
None
Job Family
Network and Telecommunications
Job Qualifications
Skills
- Customer Inquiries, Phone Services, Telecommunication Systems, Telephone System
- Certifications:
- None
- Experience:
- 1 + years of related experience
- US Citizenship Required:
- Yes
Job Description
Telephony Operator
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support.
MEANINGFUL WORK AND PERSONAL IMPACT
Duties/Responsibilities
Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.
Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.
Screen spam/prank calls and escalate to security services if necessary
Track and log calls as necessary.
WHAT YOU’LL NEED TO SUCCEED
The Telephony Operator must have
Education: High School Diploma/GED
Experience: 1+ years of related experience
Security clearance level: TS/SCI w/poly
US citizenship required
Required Technical Skills
Familiarity working over the telephone.
Show the full description
Preferred Skills
Experience routing customer issues efficiently
● Key Competencies
Excellent communication and customer service orientation.
● SHIFT: ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GlobalServices
The likely hourly rate for this position is between $34.87 - $47.17. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours
40
Travel Required
Less than 10%
Telecommuting Options
Onsite
Work Location
USA MD Fort Meade
Additional Work Locations
Total Rewards at GDIT
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
