Diagnose and resolve system, application, and network-related problems.
Assist with user account management, permissions, and access controls.
Implementation & Configuration
Install, configure, and deploy new systems, applications, and tools.
Assist in system upgrades, migrations, and integrations.
Document system configurations, procedures, and standards.
Security & Compliance
Ensure systems adhere to security best practices and organizational policies.
Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management.
Participate in audits, risk assessments, and remediation activities.
Monitoring & Reporting
Use monitoring tools to track system performance, availability, and capacity.
Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.
Prepare reports on system health, incidents, and improvements for management.
Collaboration & Process Improvement
Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects.
Contribute to the development and refinement of IT processes, standards, and documentation.
Provide input on technology selection and system architecture improvements.
WHAT YOU’LL NEED TO SUCCEED
EDUCATION: AA/AS
Required Experience: 8+ years of experience
Required Technical Skills
Experience with Windows and/or Linux server administration.
Familiarity with Active Directory, group policies, and identity/access management.
Experience with virtualization platforms (e.g., VMware, Hyper-V) and/or cloud services (e.g., Azure, AWS, M365).
Strong troubleshooting skills across OS, applications, and basic networking.
Knowledge of backup/restore solutions and disaster recovery concepts.
