Microsoft 365 & Azure Administration
Manage user permissions for various enterprise applications including Azure Active Directory, on-prem Active Directory, the warehouse management system, and Appian Business Orchestration and Automation Technologies application.
Ensure compliance with security and governance policies for identity and access management.
Translate business requirements into technical reporting specifications and deliver accurate performance reports
Testing & Quality Assurance
Lead manual regression testing efforts for web applications and system enhancements.
Validate system changes and coordinate with development teams to support release cycles and bug fixes.
SQL & Data Analysis
Develop and maintain PL/SQL queries for operational reporting and application management
Run SQL queries to investigate data issues, validate datasets, and support reporting needs.
Develop and modify custom SQL queries to support system testing, troubleshooting, and analytics.
Maintain and build paginated reports using Microsoft Report Builder
Deploy, configure, and manage reports on Power BI Report Server, including folder security, subscriptions, data source management, and scheduled refreshes
Security, Documentation & Compliance
Ensure compliance with corporate IT quality, security, and governance standards.
Maintain documentation for system configurations, procedures, and support runbooks.
Document technical activities, incidents, and resolutions clearly in ServiceNow.
Cross-Functional Collaboration
Act as a liaison between program teams, development teams, and technical infrastructure groups.
Provide training and guidance to business users on systems, processes, and IT best practices.
Preferred Qualifications
Bachelor’s degree in information technology, Computer Information Systems, or a related field.
1+ years of experience in application support, or IT operations.
Experience with Warehouse Management System processes and workflows. Specifically, Blue Yonder WMS application
