Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage IT system infrastructure and any processes related to these systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
Provide support for the escalation and communication of status to agency management and internal customers
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows operating systems
Install/load operating system and application software
Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
Integrate new technologies into new and existing systems including the transition and migration of corporate systems
WHAT YOU’LL NEED TO SUCCEED
Education: Bachelor’s degree (may be waived based on overall experience and qualifications)
Experience: 12+ years of related experience (may be waived for candidates with strong systems administration proficiency)
Technical skills
Ability to provide in-depth experience in trouble-shooting IT systems
Be able to provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Security clearance level: TS/SCI
Required Certification(s)
DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
