Quality Management Framework for the IDIQ
Design, maintain, and continuously improve the program’s quality management approach across all task orders (e.g., quality plan, standards, templates).
Ensure the program’s software‑development lifecycle (SDLC), Agile/SAFe practices, and DevSecOps processes have clearly defined quality criteria at each stage.
Align quality practices with contract requirements, customer standards, and GDIT policies.
Serve as the ultimate technical authority for QA tooling and architecture.
Process Definition, Compliance, and Continuous Improvement
Define and document key processes for requirements, design, coding, testing, release, defect management, and configuration management.
Perform periodic process compliance checks (e.g., audits, walkthroughs, spot checks) across task orders to verify teams are following agreed practices.
Collect and analyze findings, drive corrective actions, and track closure of non‑conformances or observations.
Facilitate continual improvement cycles by capturing lessons learned and updating processes, checklists, and templates.
Metrics, Monitoring, and Reporting
Define and maintain a consistent set of quality and mission assurance metrics for the program, such as:
Defect density and leakage (e.g., defects escaping to higher environments/production).
Test coverage, automation rates, and rework.
Release quality (e.g., incidents post‑deployment, rollback rates).
Consolidate and analyze quality data across task orders; identify trends, hotspots, and systemic issues.
Provide regular quality dashboards and narratives to PMO, program leadership, and customer stakeholders.
Risk Management, Issues, and Root Cause Analysis
Partner with program management to identify and track quality‑related risks and issues in the program risk/issue register.
Lead or support root cause analysis (RCA) for significant defects, outages, or delivery failures and ensure corrective/preventive actions (CAPAs) are defined and implemented.
Monitor the effectiveness of CAPAs and adjust as needed to prevent recurrence.
