Document processes, decisions, and project materials within Confluence and maintain task tracking and prioritization within Jira.
Support cloud adoption, system modernization, and infrastructure optimization initiatives as part of a continuous improvement culture.
Multitask effectively and manage competing priorities within a fast‑paced environment.
Communicate clearly and proactively with stakeholders, leadership, and team members—both verbally and in writing.
Required Qualifications
Clearance: TS/SCI w/ Poly
Employment Type: Full‑Time
Education: Bachelors in a related field
Location: Chantilly VA
Experience: 10+ years
Strong verbal and written communication skills, with demonstrated ability to articulate technical concepts for diverse audiences.
Mature collaboration skills and experience working across multidisciplinary teams.
Solid understanding of cloud environments; AWS technical learning certifications
Hands‑on experience with ServiceNow dashboards, reporting, and ITSM workflows.
Proficiency with Microsoft Visio and PowerPoint for developing diagrams and project documentation.
Experience facilitating operational discussions, including integrations, hot washes, or post‑event reviews.
Practical experience with Confluence and Jira for documentation, workflow management, and team coordination.
Ability to multitask and manage several concurrent workstreams effectively.
Desired Qualifications
Experience supporting enterprise‑level systems within a production environment.
Familiarity with SRE principles such as SLIs/SLOs, incident response, and automation.
Strong organizational skills, with the ability to prioritize and execute in a dynamic environment.
Demonstrated ability to apply structured problem‑solving and maintain a solutions‑focused mindset.
The likely salary range for this position is $186,542 - $252,379. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
