Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret/SCI
Clearance Level Must Be Able to Obtain
Top Secret/SCI
Public Trust/Other Required
None
Job Family
IT Infrastructure and Operations
Job Qualifications
Skills
- Communication, Help Desk Support, Troubleshooting
- Certifications:
- CompTIA Security+ CE | CompTIA - CompTIA
- Experience:
- 3 + years of related experience
- US Citizenship Required:
- Yes
Job Description
Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations.
At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence.
If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.
What you’ll need to be successful
Show the full description
Ability to work independently and collectively with multiple work centers
Creating a knowledge base, SOPs, and documentation to solve customer challenges
Able to work in a fast paced environment with high expectations and visibility of real world operations
Enables a mission-focused customer through exceptional support which drives world-class mission success
Utilizes the full complement of technical and interpersonal skills to accomplish the work
Ability to support multiple users at various locations
Education: High School Diploma
Required Experience: 3+ years
Certification: 8570 compliant (Security+)
Required Technical Skills
Excellent Customer Service Skills
Knowledge of deploying software
Hardware configuration
Experience imaging Desktop and Dell Wyse thin clients
Tier I Network troubleshooting
Experience in Active Directory
Experience in VMware Horizon
Experience in KVM Configuration
Security Clearance Level: TS/SCI
Preferred Skills
Experience with ServiceNow Ticketing system
VDI
Microsoft Azure
Location: Onsite - Newington, VA
Citizenship Required: US Citizenship
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The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours
40
Travel Required
Less than 10%
Telecommuting Options
