This is an ON-SITE, DAY SHIFT position at Offutt AFB, Sarpy County, Nebraska. On-call work may be required. Relocation assistance available.
HOW A SCITLS POWER PLATFORM USER SUPPORT WILL MAKE AN IMPACT
Provides user support to assist system administrators.
Creates and maintains various collaboration and data solutions.
Successfully responds to user requests for assistance.
Collaborates on architecture upgrades and consolidations.
Interfaces with internal and external program staff to provide access to program data via collaboration tools.
Assists with external account requests and access issues.
Analyzes user requests and incidents to determine level of complexity and the priority.
Identifies and implements resolutions.
WHAT YOU’LL NEED TO SUCCEED
Education: Technical Training, Certification(s) or Degree
Experience: 1+ years of relevant experience
Experience with Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, or Microsoft SharePoint
Experience providing support and assisting with issues
Experience supporting users, including troubleshooting, onboarding, and training.
Ability to collaborate with data engineers, analysts, and business stakeholders.
Excellent communication skills for translating technical issues into clear, actionable guidance.
Excellent analytical and problem-solving skills
Must possess or be able to obtain within 9 months of start: ITIL® 4 or 5: IT Service Management (ITSM) Certification
Must possess or be able to obtain within 30 days of start: CompTia Security+
Must possess Active Top Secret Clearance with SCI eligibility
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
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