If you're interested in fulfilling this important function in support of the SCITLS mission while growing your career with a company that always puts our people at the forefront of everything we do, then we'd love to hear from you!
MEANINGFUL WORK AND PERSONAL IMPACT
As a Computer Support Technician, the work you’ll do at GDIT will be impactful to the mission of SCITLS. You will play a crucial role in:
Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, ITSM, and walk-in requests
Applying basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions -- or, as necessary, escalate tickets in accordance with existing SOPs, work instructions, and knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skill sets
WHAT YOU’LL NEED TO SUCCEED
Bring your personal computer support expertise along with a drive for innovation to GDIT. The Computer Support Technician must have:
Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree
1 or more years of related experience
Intermediate proficiency utilizing technical tools with a strong, demonstrable understanding of hardware, software, networks, and common IT applications
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) to manage user support requests
Ability to obtain an ITIL 5 Foundation certification within the first 9 months of employment
Ability to obtain a CompTIA A+, CND, or Security+ certification within the first 90 days of employment
Ability and willingness to work and adhere to any full-time shift
PREFERRED QUALIFICATIONS
