Support the deployment, integration, troubleshooting, and lifecycle management of scientific instruments and their connected computing systems
Partner with researchers and laboratory staff to understand instrument workflows, operational requirements, and support needs
Coordinate with vendors, facilities, cybersecurity, and IT teams to support instrument installation, upgrades, and issue resolution
Troubleshoot instrument-connected workstations, software, data transfer paths, and peripheral systems
Help maintain documentation, inventories, and support procedures for scientific instrumentation environments
Assist with operating system support, software compatibility, patch coordination, and endpoint considerations for laboratory systems
Provide user support and guidance for instrument-related computing workflows and data handling processes
Identify opportunities to improve reliability, support processes, and user experience across instrumentation services
Required Skills
Bachelor’s degree in engineering, computer science, information systems, biomedical engineering, or a related field and at least 5 years of related experience
Experience supporting scientific instruments, laboratory systems, or instrument-connected computing environments
Experience troubleshooting Windows and/or Linux workstations and scientific application software
Ability to work effectively with scientists, vendors, and cross-functional technical teams
Strong documentation, problem-solving, and communication skills
Experience in a customer-facing or service-oriented technical support role
Desired Skills
Familiarity with laboratory instrumentation environments and research data workflows
Experience with networking, endpoint support, and system integration in lab settings
Understanding of security and operational considerations for instrument-connected systems
Ability to manage multiple priorities across a diverse instrument support portfolio
Collaborative, service-oriented mindset with focus on enabling research outcomes
