MEANINGFUL WORK AND PERSONAL IMPACT
As a Network Engineer, the work you’ll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.
Provide technical support and troubleshooting services for incoming service incidents related to computer systems, software, and hardware
Provide end-user software and hardware troubleshooting, applies diagnostic techniques to identify problems, investigate causes, and implement or recommend solutions
Identify recurring issues and notify management of patterns
Tests and analyzes all elements of network facilities
Responsibilities include providing technical assistance, addressing customer queries, and ensuring a seamless customer experience.
Specialists will assess and troubleshoot issues related to company products/services, offer step-by-step guidance, and escalate complex problems to the appropriate department
Monitors and controls the performance and status of network resources on multiple enclaves utilizing software and hardware tools
Identifies and diagnoses problems and factors affecting network performance
Analyzes network performance, usage, traffic flows, access, and interfaces
Provides technical planning and analysis for communication activities including designing, integrating, installing, troubleshooting, repairing, testing, monitoring, reporting, documenting, working with appropriate vendors, and performing preventative maintenance services
Performs testing, provisioning, operations and emergency response for ongoing network operations
Oversees and manages the deployment of upgrades to existing data, video, and related systems in a multi-location environment
Ensures all required operational and support documents are current
Maintains a current understanding of emerging technologies and trends in online media, cloud service, storage solutions, and other data center technologies
WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. Our Network Engineer must have:
Security Clearance Level: Active TS/SCI clearance
