Develop and maintain disaster recovery plans for critical systems and services.
Participate in disaster recovery drills and business continuity planning.
Customer Support & File Management
Assist customers with file management, profile standards, and email organization.
Apply knowledge of profile and permission structures to support user access and security.
Manage ticket resolution in alignment with SLAs, ensuring timely and effective issue handling.
Documentation, Reporting & Collaboration
Maintain detailed documentation of system configurations, procedures, and changes.
Create reports on system performance, security incidents, and other key metrics.
Coordinate with other IT teams to ensure seamless delivery of IT services.
Provide recommendations for system improvements based on analysis and industry best practices.
Work Schedule
Ability to work Tuesday through Saturday, 9:00 AM to 5:00 PM.
What You’ll Need to Succeed
Bring your technical expertise and passion for innovation to GDIT. The Restore System Administrator role requires:
Education
Technical training, relevant certification(s), or degree.
Experience
5+ years of related IT/system administration experience.
Technical & Professional Skills
Strong critical thinking and problem-solving skills.
Quick learner with high attention to detail and strong organizational skills.
Ability to work effectively and independently.
Strong verbal and written communication skills for customer interaction and documentation.
Solid technical support skills for complex hardware, software, and system issues.
Clearance & Certifications
Active TS/SCI with Polygraph.
Must be 8570 compliant with a Security+ certification.
