Operations & Service Delivery
Direct 24x7 network operations globally, ensuring high availability, reliability, and prompt incident response.
Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs.
Ensure consistent ITIL‑aligned service management across regions, integrating processes such as change, incident, and problem management.
Drive automation and responsible AI-augmentation.
Security, Compliance & Risk Management
Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements.
Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes.
Support risk management, resilience planning, and COOP/DR alignment for mission‑critical systems.
Financial & Resource Management
Manage resources and staffing strategies across global operations.
Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost‑efficient delivery.
Drive workforce development, retention, and succession planning
Required Qualifications
10+ years managing complex IT or network programs, including global environments.
5+ years experience leading large, diverse teams
Demonstrated experience delivering large‑scale network modernization, SD‑WAN deployment, and cloud connectivity initiatives.
Strong ITIL‑based service management background.
Proven ability to interface effectively with senior federal executives, CO/CORs, GTMs, and global stakeholders.
Active Top Secret clearance.
Required Certifications
PMP
ITIL 4 Intermediate level certification or equivalent
Agile/SAFe certification (SAFe SPC or ScrumMaster) or demonstrated lean agile experience.
Education Requirements
Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business required.
