Maintain an up-to-date Configuration Management Database (CMDB), tracking rack elevations, port maps, and IP assignments for audit readiness and system accuracy.
Configure and maintain network devices, including routers, switches, encryption devices, and related hardware, adhering to global infrastructure standards.
Troubleshoot and resolve complex connectivity issues to maintain enterprise-wide data flow, ensuring service availability for critical operations.
Implement and enforce configuration standards, including STIG compliance audits and proactive risk mitigation processes.
Collaborate with cross-functional teams to transform high-level designs into operational physical and logical network infrastructure.
Provide mentorship and technical support to mid-level and junior team members, instilling best practices and enforcing operational discipline.
Develop and implement disaster recovery and rapid restoration procedures to maintain network resilience and reduce downtime.
Monitor network performance to identify and resolve bottlenecks, enhancing data traffic flow and ensuring mission-critical capacity.
Manage hardware logistics, including RMAs, vendor coordination, and spare parts inventory to minimize repair times.
Serve as an on-call escalation point, delivering timely resolution of infrastructure issues.
Required Qualifications
Active Secret security clearance (or higher).
5+ years of experience implementing, maintaining, and securing complex enterprise WAN/LAN environments.
Bachelor's Degree or equivalent professional experience.
Current professional certifications in networking and security, such as CCNA, Security+ CE, or equivalent.
Expert-level knowledge of networking principles, including routing and switching protocols (OSPF, BGP, STP), and physical layer standards (fiber/copper/transceivers).
Proficiency in administering and securing various network architectures that support enterprise-level voice, video, and data services.
Experience administering and securing enterprise network architectures, supporting voice, video, and data services.
Advanced knowledge of ServiceNow ITSM modules, including change, incident, and configuration management practices.
