Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret/SCI
Clearance Level Must Be Able to Obtain
Top Secret SCI + Polygraph
Public Trust/Other Required
None
Job Family
Technical Support Services
Job Qualifications
Skills
- Technical Support, Training People, Troubleshooting
- Certifications:
- None
- Experience:
- 8 + years of related experience
- US Citizenship Required:
- Yes
Job Description
Help Desk Technician V
Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Responsible for training Help Desk Technicians.
Plan, implement and maintain an effective, vibrant training curriculum.
Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting.
Monitor training employees while they work phones or web tickets.
Take service desk calls during call surges and times of low staffing or as required by management.
Analyzes issues and problems systematically, drawing sound conclusions and translating conclusions into timely decisions and actions.
Show the full description
Maintain communications on knowledge sharing across the organization and participate in orientation and training sessions.
Collaborate with others in their own unit and across boundaries.
Willing to seek help as needed. Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
Makes things happen; balances "analysis" with "doing".
Sets high standards for self; Is committed to organizational goals.
WHAT YOU’LL NEED TO SUCCEED
Education: Associates of Arts/Associates of Science
Required Experience: 8+ years of related experience
Two certifications are required for the program
1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert
GDIT IS YOUR PLACE
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours
40
Travel Required
None
Telecommuting Options
Onsite
Work Location
USA CO Colorado Springs
Additional Work Locations
Total Rewards at GDIT
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
