Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain
Top Secret SCI + Polygraph
Public Trust/Other Required
None
Job Family
Technical Support Services
Job Qualifications
Skills
- Continuous Improvement, IT Service Management (ITSM), Monitoring Tools, Problem Management, Service Level Agreement (SLA)
- Certifications:
- None
- Experience:
- 5 + years of related experience
- US Citizenship Required:
- Yes
Job Description
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Manager, the work you’ll do at GDIT will be impactful to the mission. You will play a crucial role in frontline IT support running smoothly, driving quick resolutions and consistent service quality across the program.
Lead/Manage/Support the help desk team, providing day-to-day supervision and guidance.
Collaborate cross-functionally to ensure consistent, timely support across offices.
Improves resolution times, customer satisfaction, and process consistency across the help desk.
Experience with ServiceNow or similar ITSM platforms and monitoring tools such as SolarWinds, Splunk, or Microsoft SCOM, plus Windows and Active Directory administration including alert management, incident tracking and escalation procedures.
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WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Manager must have:
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience
Technical skills: Proficient with ITSM tools and ITIL, strong Windows, networking and identity management, and reporting skills for SLA and trend analysis
Security clearance level: TS/SCI
US citizenship required
Role requirements: Strong ITIL and ITSM tool experience. Ability to set, track and improve SLAs. Strong written and verbal communication. Continuous improvement mindset. Some travel required.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#ARMA
The likely salary range for this position is $97,968 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours
40
Travel Required
Less than 10%
Telecommuting Options
Onsite
Work Location
USA FL Tampa
Additional Work Locations
