Oversee project performance against SLAs, performance metrics, and contractual commitments; drive accountability and proactive issue resolution.
Direct change management processes across modernization and integration projects, ensuring clear communication, quality control, and alignment with customer expectations.
Partner with engineering, operations, and enterprise leadership to ensure integrated delivery and smooth transition of technologies into production environments.
Provide coaching, mentorship, and operational guidance to project managers; build a high-performing, customer-focused PMO team.
Identify and manage project risks, dependencies, and resource constraints across multiple simultaneous efforts.
Ensure accurate and timely project documentation, reporting, dashboards, and communications to customer and executive stakeholders.
Drive continual service improvement across delivery processes, workflows, tools, and methodologies.
Collaborate with customer leadership to ensure project goals, timelines, and outcomes align with mission requirements.
Support forecasting, resource planning, workload management, and staffing needs for all PMO-managed projects.
Maintain oversight of project budgets, schedules, scope management, and change control.
Required Qualifications
U.S. Citizenship
Active Q or TS level clearance
Bachelor’s degree in business, IT, engineering, or related field
10+ years of project or program management experience, including IT modernization or integration initiatives
Demonstrated success leading project managers and PMO functions
Experience designing, implementing, and enforcing PMO standards and processes
Strong understanding of enterprise IT delivery, systems integration, cloud modernization, and operational change management
Experience managing SLAs and mission-critical performance commitments
Excellent communication, stakeholder engagement, and leadership skills
PMP or equivalent certification preferred
WHAT YOU’LL NEED TO SUCCEED
