Main interaction and point of contact with government Operations Lead and government Deputy Capability Lead
Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations
Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
Fields customer complaints and escalations are handled well through a sympathetic (yet formal) process
Ensures value creation for the customer and that the work is in line with the organization’s strategy and priorities
Provides technical, administrative, and operational oversight.
Participates in the development of technical project plans, proposals, reports, and task order administrative reporting.
Conducts planning and provides recommendations on task workload and improved technologies to ensure the capability stays relevant
Interacts with vendors, other agencies, and other client staff on behalf of the client.
Coordinates development of deliverables and products.
Ensures quality assurance of project deliverables, ensuring all teams are meeting technical SLAs.
Participates in special projects as required.
Required Qualifications
15+ years of related experience, including supervisory experience in support of IT networks and communications to include governance and policy and process development and implementation.
Experience with developing policy and implementation plans for cross‐network communications, including Service and Joint networks is required.
Experience in the available DoW classified and unclassified communications transport, and the organizations that manage them.
Secret Clearance is required, TS is preferred.
Experience in financial analysis of large projects.
Experience managing and leading cross functional teams.
Demonstrable administrative and organizational skills.
