Be responsible for maintaining the integrity of production data through database routine SQL statements (insert, update, delete, and query) and produce custom SQL reports to satisfy customer’s processing, statistical, operational, and ad hoc needs.
Be responsible for custom application user account administration and application user assistance; ensure database confidentiality, integrity, and availability; create and run database reports; function as a software implementation liaison, coordinating with developers throughout development lifecycle; and be able to troubleshoot IT issues and SQL queries.
Provide customer and help desk support to PSD Security Clearance Module users. Security Clearance Module support activities to include:
Provide customer and help desk support to NRO-sponsored users of Scattered Castles.
Create and maintain user accounts and access privileges.
Provide Security Clearance Module training to users.
Maintain production data integrity through database inserts, updates, delete, and query privileges.
Perform comprehensive testing, including beta, factory acceptance, site acceptance, and user acceptance of the Security Clearance Module upgrade software.
Perform daily transfers of Security Clearance Module data into the IC Scattered Castles database.
Create custom reports for PSD Security Clearance Module users. The Contractor shall provide routine, pre-established weekly and monthly reports to PSD management.
Serve as software implementation liaison, coordinating with developers throughout the development lifecycle.
Provide technical support and assistance to the OS&CI/PSD/Front Office technical staff for the integration of polygraph related data, with the Security Clearance Module within the TALON database application.
Demonstrated experience with current version of Microsoft Office Suite (2010 or later).
Demonstrated customer service and telephone skills.
Ability to work independently on assigned tasks.
Ability to complete work on a short deadline.
Database data entry skills.
Ability to work well within a team.
Ability to learn various databases during performance of the contract; and
