Perform onsite AV system operations and maintenance, and troubleshooting to ensure high levels of operational readiness
Provide technical support to the end users in person or by phone
Support troubleshooting and optimization of AV performance, availability, and scalability
Management of system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
AV system user training
Ensure compliance with change management processes for system updates or changes
Availability for on-call support outside regular business hours to address urgent issues and ensure continuous operation of AV systems
REQUIRED TECHNICAL SKILLS
Required Qualifications
Experience with maintenance and troubleshooting of Integrated Client Transmitters,
Experience with installing and troubleshooting audiovisual systems such as, Cisco, Thinklogical, etc
Experience supporting high ops-temp environments
Ability to take ambiguous requirements or problems and convert them into technical solutions
Ability to partner with systems administrators, storage administrators, and application developers to solve complex problems
Complex problem management research and issue resolution
Ability to mentor junior engineers
Desired Qualifications
Experience configuring, designing, and troubleshooting QoS in LAN or WAN devices
Juniper, Palo Alto, or Cisco Next Generation Firewalls Certifications and hands on experience
Experience design, engineering, and deploying Muli-Factor Authentication solution
Experience design, engineering, and deploying Zero-Trust solutions
WHAT YOU’LL NEED TO SUCCEED
15+ years of related Network Engineering experience
Bachelor’s or Technology degree in Engineering or a related specialized area/field, OR equivalent 19 years job-related experience
TS/SCI with SCI Poly clearance