One to three years of scheduling field technicians and/or customer service.
Knowledge / Skills / Abilities
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).
General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
Incorporate time management skills by prioritizing work assignments.
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
Must be able to handle high-pressure situations.
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
Preferred Job Requirements
Education
Associate or bachelor's degree in related field.
Work Experience
4 years of administrative experience in a service-related business.
4 years of scheduling field technicians and/or customer service.
Knowledge / Skills / Abilities
Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.).
Proficiency in schematic and service documentation.
Compensation
Generac is committed to fair and equitable compensation practices. The hourly compensation for this role is $25.00-32.00 an hour. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
