Document workflows, procedures, and key learnings to support handoff back to business owners
Coordinate and execute tasks that support order processing, delivery, and post-delivery issue resolution
Intake, triage, and route operational issues (e.g., missing or damaged components, order discrepancies) to appropriate teams
Partner with cross-functional teams to ensure timely resolution of customer and operational requests
Support dispatch, service follow-up, and coordination activities as needed
Perform data entry, validation, and correction activities across operational systems to maintain accuracy
Monitor and resolve discrepancies, escalating issues when necessary
Contribute to improving data quality and operational consistency across systems and workflows
Respond to internal and external requests, ensuring timely and professional communication
Provide support for customer-facing processes, ensuring a smooth experience throughout the order and service lifecycle
Route inquiries and requests to appropriate teams while maintaining visibility to resolution
Identify opportunities to improve processes, documentation, and handoffs across teams
Support the development and maintenance of SOPs and job aids
Provide feedback to leaders on recurring issues, gaps, or inefficiencies
Minimal Qualifications
High school diploma or equivalent
1–2 years of experience in operations, customer support, order management, or project coordination
Proficiency with Microsoft Office and familiarity with ERP/CRM systems
Preferred Qualifications
Experience with Field Servio
Experience supporting cross-functional projects or operational initiatives
Exposure to service operations, dispatch, or order-to-cash workflows
Experience working in a fast-paced, high-volume environment
Knowledge, Skills & Abilities
Ability to follow SOPs and structured workflows.
Ability to manage multiple priorities and flex across different types of work
Strong organizational and coordination skills
High attention to detail and accuracy
Effective written and verbal communication
Ability to work independently while knowing when to escalate issues
Service-oriented mindset with a focus on problem-solving
Physical Demands
Regular computer use; ability to lift up to 10 lbs.
Work Environment
Office environment with occasional exposure to warehouse/production areas.
Travel
0–10%
FLSA Status
TBD
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
