Drive talent development through performance management, succession planning, and employee growth initiatives.
Foster a culture of accountability, collaboration, innovation, and customer focus.
Ensure consistent feedback, recognition, and development opportunities across the organization.
Technical Sales & Customer Support
Oversee technical sales support provided to Industrial dealers, sales teams, national accounts, and end customers.
Ensure prompt and accurate response to technical inquiries via phone, email, and other support channels.
Support strategic national accounts with application engineering, technical training, and product expertise.
Provide resources and guidance for technical training programs, marketing initiatives, and customer events.
Application Engineering & Product Support
Lead Power Generation Subject Matter Experts in areas including
Generator sizing and application design
Alternators and controls
Electrical codes and standards
Product applications and configurations
Manage special engineering quotation processes and coordinate custom solution requests between dealers, engineering, and product management teams.
Partner with Product Management to advocate for product enhancements and configured product offerings based on customer and market needs.
Drive resolution of complex customer technical issues.
Technical Tools & Sales Enablement
Oversee Power Design Pro sizing tool updates associated with new product releases.
Manage GenConnect submittal updates and related technical documentation.
Own and maintain Installation Guidelines documentation for Industrial generators.
Develop and expand technical sales enablement materials, including white papers and application resources.
Support creation of sales drawings, 3D models, BIM files, and future digital sales support tools.
Minimum Qualifications
Bachelor's degree required.
12+ years of experience in Power Generation, Controls, Alternators, Application Engineering, or a related technical field.
10+ years of progressive leadership experience managing technical and engineering teams.
Preferred Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline.
Professional Engineer (PE) registration preferred.
MBA or Master's degree in Engineering or a related field.
Previous experience with SAP or equivalent ERP systems.
Strong understanding of power generation systems, applications, and customer support processes.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent communication, problem-solving, and customer relationship management skills.
Ability to effectively lead teams while operating independently in a fast-paced environment.
Experience supporting industrial dealer networks, technical sales organizations, and national account customers.
Demonstrated success partnering with product management and engineering teams to influence product roadmaps and technical solutions.
Strong knowledge of generator sizing, power system applications, controls, electrical codes, and alternator technologies.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
