We are looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision. You will work with a passionate group of Energy professionals that serve the largest Utilities in North America. Our current team is responsible for the ongoing account management of current and future clients, primarily focused on the North American Utility sector.
What makes a great Customer Success Manager is the desire to do all the little extras to support our clients while delivering fantastic customer experiences to our users.
This role follows a hybrid schedule, with in-office work required on Wednesdays and Thursdays from our Toronto office to support collaboration, and flexibility to work remotely for the remainder of the week.
How you will make an impact
Strengthen partner relationships. Own day-to-day relationships for a portfolio of utility and energy partners, building confidence through proactive communication, sound judgment, and dependable follow-through.
Turn partner goals into successful programs. Coordinate program implementation, launch, and ongoing delivery across Product, Sales, Operations, Finance, and other teams so priorities, decisions, risks, and next steps remain clear.
Represent the voice of the partner. Bring partner feedback, operational realities, and emerging needs into internal discussions, helping product teams identify gaps, opportunities, and roadmap considerations.
Create clarity when the work is complex. Bring structure to competing priorities, resolve ambiguity, escalate thoughtfully, and keep stakeholders aligned on the work that matters most.
Improve the partner and customer experience. Identify friction, anticipate needs, and champion practical improvements that make programs easier to operate and more valuable for partners and participating customers.
Assist our many Energy partners who bring ecobee devices to market. Support partners with setting up and navigating eco+/API integration, troubleshooting, customer support inquiries and product orders/returns.
Support growth and long-term value. Recognize opportunities to deepen partnerships, expand program impact, and strengthen the business value created through our energy relationships.
Represent ecobee with credibility. Bring our values of planet positivity, innovation, and integrity to partner conversations, industry events, and cross-functional collaboration.
What you will bring to the Table
3+ years of experience in customer success, account management, program management, project management, sales support, or a related partner-facing role.
General understanding/context of regulatory side utilities, solid understanding of
Demand Response, Energy Efficiency and Utility Energy Markets.
Experience building trusted relationships with customers or partners and coordinating work across multiple internal teams.
Strong project management and organizational skills, including the ability to manage details, priorities, risks, and deadlines across several programs.
The ability to think strategically while staying close to day-to-day execution and partner needs.
Clear, confident written and verbal communication, including the ability to translate complex issues for different audiences.
Comfort working in a dynamic environment, taking ownership, and moving work forward when the path is not fully defined.
A collaborative and practical approach to problem-solving, with strong judgment about when to act, align, or escalate.
Experience that would be an asset
Experience in the energy, utility, clean technology, connected home, or demand-side management sectors.
Experience supporting utility programs, including energy efficiency, demand response, or customer engagement initiatives.
Experience with CRM or business systems such as Salesforce or NetSuite.
Familiarity with technology-enabled programs that involve product, operational, data, and customer experience considerations.
Just so you know: The hired candidate will be required to complete a background and credit check
Generac is committed to fair and equitable compensation practices. The salary range for this role based in Toronto, ON is $65,000 - $80,000 CAD + commission. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, paid Holidays (10 for Ontario, 11 for British Columbia) and RRSP retirement benefits.
The Company is committed to improving accessibility for Canadian with disabilities and to ensuring that all our employees and applicants have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility, and accommodation, and provide all our employees with training on accessibility including under provincial legislation such as the Accessibility for Ontarians with Disabilities Act, 2005, either during orientation and/or on an ongoing basis. If you feel you need accommodation in relation to a disability in the application process or in the future, or have a question or concern about our policies, please reach out to askHR@generac.com
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“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
