Generac
From Generac's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The annual salary for this role is $32.12 - $40.15 and hour.
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
Major Responsibilities
Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
Serve as the primary point of contact for assigned clients — answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
Identify opportunities to cross-sell additional services or upgrade clients to higher-tier offerings.
Track renewal performance metrics, forecast future revenue retention, and maintain accurate records.
Coach, train, and guide team members to achieve retention targets.
Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
Report renewal progress and the status of current and past-due renewals in team meetings.
High school diploma or GED
Certification / License
None Required
Work Experience
4+ years in contract renewals, account management, or customer retention; demonstrated negotiation of pricing and multi-year agreements; experience mentoring or directing the work of others
Knowledge / Skills / Abilities
Building and explaining retention and renewal forecasts
Advanced Excel and CRM reporting
Coaching and constructive feedback delivery
Review of proposals for accuracy, scope completeness, and margin before release
Comfortable making decisions on when to escalate, concede, or hold firm
Management of personal workload alongside team support
Written communication suitable for reporting to management
Bachelor's degree in business, finance, or a related field
Certification / License
None required
Work Experience
5–7 years in renewals or recurring-revenue management, including team lead or player-coach experience and accountability for a team-level retention metric
Knowledge / Skills / Abilities
Churn trend analysis and process or pricing recommendations
Development of training materials, playbooks, and SOPs
Standardization of proposal templates and pricing guidance
Presenting performance data to management
Familiarity with contract profitability and revenue recognition concepts
Generac is committed to fair and equitable compensation practices. The annual salary for this role is $32.12 - $40.15 and hour. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
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