Job Description Summary
This role include repairs (both returns and field), technical support or a field service or other service request. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Key Responsibilities
Technical Coordination & Documentation
Organize, communicate, and document technical work effectively.
Draft and manage key documents, including Method Statements, non-conformance reports (NCRs), root cause analysis (RCA) reports, project schedules, and resource plans.
Training & Mentorship
Develop the technical skills of over 60 supervisors across the MEA region to support Maintenance and E&C projects.
Serve as a technical resource and mentor for less experienced team members.
Strategy & Problem Solving
Utilize deep technical knowledge and critical thinking to propose solutions that go beyond standard procedures.
Analyze data from various internal and external sources to make sound, independent decisions.
Lead small, low-risk projects and drive team consensus on technical topics.
People Management
Provide indirect people management, including staffing support and performance development.
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Communicate performance expectations clearly and handle sensitive personnel issues as required.
Collaboration
Work autonomously while coordinating closely with the Field Service, Project, Tooling, and Planning managers to meet customer expectations.
Apply best practices and ensure seamless integration across different functional areas.
Required Qualifications
Bachelor of Science (BS) in Engineering Technology or a diploma with relevant work experience
Minimum 6 years of experience as a Technical Manager, Field Service Engineering, and/or Engineering on Gas Insulated Substations (GIS)
Experience in customer relationship management, project implementation, and technical analysis
Proficient in Microsoft Office Suite
Fluency in English
This role requires around 10% travel across MEA region
Desired Characteristics
Arabic and French are an advantage
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Excellent stakeholder management and interpersonal skills
Excellent organizational and problem-solving skills
Excellent interpersonal and communication skills
Established project management skills
Additional Information
Relocation Assistance Provided: No
