Demonstrate a strong commitment to InteLogix’s values, policies, and procedures.
Exhibit basic proficiency in Microsoft Word and Excel.
Maintain open availability and flexibility to work during any hours of operation.
Possess strong analytical, verbal, and written communication skills, coupled with effective problem-solving abilities.
Ensuring interactions align with client and InteLogix customer satisfaction goals and contribute to a positive customer experience.
Checking the accuracy of CRM entries, adherence to workflows, and proper use of call center tools.
Occasionally reviewing escalated cases to ensure they were handled appropriately and to identify root causes.
Compiling and presenting performance reports to management, highlighting key metrics, trends, and areas for improvement.
Ability to comprehend and follow moderately complex written and oral instructions.
Perform other related duties and responsibilities as assigned.
Qualifications
Ability to always maintain the confidentiality and integrity of administrative work.
Skilled in establishing and maintaining effective working relationships with supervisors, colleagues, and subordinates.
Capable of projecting a positive, professional, and caring image to applicants and employees.
Highly detail-oriented with a focus on accuracy and precision in tasks.
Strong verbal and written communication skills with the ability to convey information clearly and effectively.
Proficient in Microsoft Word and Excel with a strong working knowledge of both applications.
Must be able to type quickly and accurately
1 year of call center experience required
1 year of QA experience preferred
Must be 18 years of age or older
High School Diploma or equivalent
