About the Role
Gatik is looking for a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve the workflows that power our autonomous trucking operations. In this role, you will lead process creation, process review, and workflow design, and maintain the templates, standards, and gates that keep quality consistent across every operational workstream. Reporting to the Sr. Manager, Operational Excellence, you will partner closely with subject matter experts across Operations, Fleet Maintenance, Safety, Training, and Engineering to turn operational knowledge into clear, standardized, scalable processes. You will be instrumental in maintaining quality and consistency while driving lean practices and continuous improvement.
This role is remote in the USA, with travel to sites.
What You'll Do
Own processes end to end. Act as the accountable owner for assigned operational processes across workstreams, keeping them current, consistent, and aligned from start to finish.
Design and maintain workflows. Build, document, and maintain operational workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
Set templates and standards. Create and maintain standard templates for processes, SOPs, work instructions, and change requests so documentation looks and works the same everywhere.
Run process gating. Run quality gates and approvals for new and changed processes so they meet quality, safety, and readiness standards before rollout.
Lead process creation. Partner with stakeholders to scope, design, and launch new processes as operations and markets grow.
Run process reviews. Hold regular reviews to audit existing processes, find gaps or drift, and drive updates.
Partner with subject matter experts. Work closely with SMEs to capture expertise, validate process design, and secure adoption by the teams doing the work.
Drive lean practices. Apply lean tools (value stream mapping, waste elimination, standard work, root cause analysis) to simplify workflows and improve quality and efficiency.
Manage process change. Own version control and change management for process updates, working with Training to make sure changes are communicated and trained before rollout.
Improve continuously. Gather feedback from the field and turn it into targeted process improvements.
What We're Looking For
Minimum Qualifications
Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
Experience owning and maintaining processes across several teams or workstreams.
Experience designing workflows, writing SOPs, and building documentation templates.
Experience running process review or approval mechanisms.
Working knowledge of lean principles and tools.
Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.
Preferred Qualifications
Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.
Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
Experience with quality management systems or frameworks such as ISO 9001.
Experience in a startup or high-growth environment where processes were still being defined.
Familiarity with change management methodologies such as Prosci or ADKAR.
Experience with workflow tools such as Jira, ServiceNow, or Smartsheet.
Salary Range: $150,000-200,000
More about Gatik
Founded in 2017, Gatik has grown into a commercial force in autonomous freight, operating trucks daily in live customer networks across the United States and Canada. We're headquartered in Santa Clara, California, but our impact is felt on the roads and in the supply chains that keep essential goods moving for some of the biggest companies in North America.
Our trucks do some of the most demanding work in freight, running high-frequency, time-sensitive routes between distribution centers and stores, where reliability matters every single day. For our customers, that means more capacity, better service and products arriving where they need to be, when they need to be there.
Behind it all is AI-first technology built from the ground up for autonomous trucking, capable of navigating highways and surface streets and tackling the complexity of real-world logistics at scale.
Visit Gatik for more company information and Careers at Gatik for more open roles.
Notable News
For the latest company news, visit the Gatik newsroom.
Recent media coverage
TechCrunch: Self-driving truck startup Gatik raises $200M following PepsiCo deal
Reuters: Gatik secures $200 million in funding as autonomous freight market accelerates
Bloomberg: Driverless Trucks Can Save Lives on America's Roads
PepsiCo website: PepsiCo and Gatik announce multi-year agreement to deploy autonomous freight in North America
Wall Street Journal: Driverless Trucks Are Here - and They’re Delivering Bags of Doritos
CBS News: Pepsi deploys self-driving delivery trucks
Bloomberg: Autonomous Trucking Firm Gatik Inks Contracts Worth $600 Million
Forbes: Hundreds’ Of Gatik Robot Delivery Trucks Headed For U.S. Roads
CNBC-TV18: No more test runs: Gatik says driverless trucks are now a real, money-making business
Forbes: Gatik And Loblaw Announce Largest Commercial Deployment Of AV Trucks
Taking Care of Our Team
At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.
We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
E-Verify Notice: By submitting your application, you acknowledge that Gatik participates in the U.S. Department of Homeland Security E-Verify program.
