Provide timely information on relocation schedules, housing options, construction activity, and resident rights
Identify households requiring additional support and coordinate accommodations and community resources
Address escalated resident concerns with professionalism, discretion, and a resident-focused approach
Project Coordination & Unit Readiness
Coordinate with Development, Construction, Maintenance, and Property Operations to align moves with project milestones
Monitor receiving-unit availability, inspections, safety, accessibility, and readiness for occupancy
Resolve unit delivery delays and ensure leases and eligibility files are completed before move-in
Vendor & Financial Management
Select and oversee relocation and moving vendors, service expectations, schedules, and contracts
Monitor packing, transportation, storage, service quality, vendor performance, and invoices
Oversee relocation budgets, forecasts, resident assistance expenditures, and cost controls
Identify financial, operational, and compliance risks and implement mitigation strategies
Reporting & Team Leadership
Maintain accurate relocation tracking, resident records, dashboards, and performance reports
Analyze progress, identify bottlenecks, and report risks and outcomes to project stakeholders
Supervise, train, and mentor relocation personnel with clear expectations and accountability
Collaborate across Operations, Development, Construction, Compliance, Asset Management, Legal, and ownership
What We're Looking For
Required
Significant experience managing resident relocation programs, affordable housing operations, or multifamily redevelopment projects
Extensive knowledge of LIHTC, Fair Housing, and applicable relocation regulations
Demonstrated leadership experience overseeing teams, vendors, and multiple concurrent projects
Strong budgeting, reporting, organizational, and written and verbal communication skills
Ability to manage sensitive resident matters and complex project deadlines with sound judgment
Ability to travel regularly to assigned communities and project sites
Preferred
Bachelor's degree in Business Administration, Real Estate, Property Management, Urban Planning, or related field; equivalent experience considered
Experience with URA requirements and federally funded redevelopment programs
Proficiency in property management software, Microsoft Office, and project management and reporting tools
Pay Range
$95,000—$97,000 USD
