What You'll Do
Act as the main customer interface for quality-related issues during production and warranty periods.
Lead customer complaint investigations and coordinate problem-solving activities using structured methodologies such as 8D and Root Cause Analysis.
Define, implement, and monitor corrective and preventive actions to eliminate recurring quality issues.
Decide on product shipment containment actions and support delivery release decisions when quality concerns arise.
Coordinate customer-specific product approval activities and ensure compliance with customer requirements during new product introductions and engineering changes.
Participate in certification and product change processes, ensuring all customer quality requirements are met.
Coordinate cross-functional teams to analyze quality incidents and implement effective solutions.
Evaluate the effectiveness of corrective actions and monitor long-term improvements.
Manage customer-returned product analysis and communicate findings to internal stakeholders and customers.
Coordinate customer visits, audits, and quality reviews at the manufacturing site.
Maintain quality reporting systems and customer-related quality databases.
Collaborate with quality teams across Garrett sites to share best practices and ensure consistent customer quality standards.
What We Need
Bachelor's degree in Mechanical Engineering, Automotive Engineering, or a related technical field.
Minimum 3 years of experience in a technical environment.
Minimum 2 years of experience in Quality Engineering and customer-facing activities within a manufacturing environment.
Experience with automotive quality tools and methodologies, including 8D, PFMEA, FMEA, Root Cause Analysis, Fishbone/Ishikawa, and 5 Why Analysis.
Good understanding of IATF 16949 requirements and quality management systems.
Knowledge of statistical process control methodologies.
Ability to read and interpret engineering drawings according to ANSI and ISO standards.
Strong communication and relationship management skills.
Advanced English language skills, both written and spoken.
Good knowledge of Microsoft Office tools, especially Excel, PowerPoint, and Outlook.
Availability to travel when required.
German language skills are considered an advantage.
BENEFITS
Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another, offer advice, and engage
Career growth & promotion opportunities
International work environment
RELAX & WELL-BEING
Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
Friendly working environment, alongside talented and dedicated people
Networking area
Bookster
Great coffee, tea and spices Weekly Fruit Day
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
26 vacation days per year for all our employees
