Provide deskside support across Windows, macOS, mobile devices, Microsoft 365, collaboration tools, printing, peripherals, and business applications.
Manage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities.
Provide white-glove support during time-sensitive issues, maintaining clear communication and ownership through resolution.
Site, Trading Floor & Office Technology
Support local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology in coordination with global infrastructure owners.
Monitor site technology health, troubleshoot, and escalate issues with clear diagnostics and impact information.
Coordinate office technology changes, moves, installations, and vendor work in line with firm standards.
Operational, Vendor & Security Support
Act as the local liaison to Garda's MSP, triaging tickets and driving issues to resolution.
Support vulnerability remediation, endpoint patching, and other security-related operations under established procedures.
Participate in incident, change, and problem-management processes, and provide on-site support during technology or security events.
Maintain accurate runbooks, inventory, and support documentation.
Global Infrastructure Participation
Contribute to global infrastructure projects, rollouts, migrations, and service improvements.
Build working knowledge across endpoint, identity, network, and infrastructure domains.
Participate in shared ownership and follow-the-sun handoffs with teammates in North America, Geneva, and Singapore.
Identify recurring issues and work with engineering teammates to improve standards and automation.
Qualifications & Desired Skills
3+ years of hands-on experience in workplace technology, desktop engineering, or site IT operations in a fast-paced environment.
Strong troubleshooting skills across Windows, macOS, mobile, Microsoft 365, Intune (or similar), printing, networking, and AV/VC systems.
Working understanding of identity (Active Directory/Entra ID), network fundamentals, and endpoint security.
Ability to prioritize, work independently, and know when to escalate to senior engineers.
Strong communication skills and professional demeanor supporting executives and investment professionals.
Ability to lift, move, cable, and install office technology as needed.
Detail-oriented approach to inventory, documentation, and change execution.
Candidate Privacy Notice
This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.
Base Salary for this role is expected to be between
$115,000—$145,000 USD
