Collaborate with technical project teams and external vendor partners to drive solutions in productivity and efficiency by leveraging technical knowledge and understanding of end user and infrastructure systems
Make and create recommendations for new procedures to solve end user technology issues that are either routine or with complexity, which may have no existing policies or processes
Conduct training/technical support/onboarding to new team members. Advise and mentor junior team members. Develop communication skills to exchange complex information
Manage projects and program execution within area of specialty and ensures quality of work based on insight into employee feedback and expectations
Assist in managing and optimizing technology devices, such as Apple and PC devices and applications.
Ensure smooth operation and integration across all used technology platforms, including Macs, iPads, iPhones, and PCs.
Provide technical support and troubleshooting for any technology related issues, ensuring timely resolution.
Work with peer technical support team to support the research of emerging technologies and market trends that align with Gap Tech strategic goals.
Help identify opportunities to use new software and technologies to boost productivity and efficiency.
Assist in implementing innovative solutions, collaborating with team members to promote adoption and maximize benefits.
Support cross-functional projects that integrate new innovations into business workflows.
Help monitor project timelines and deliverables to ensure successful implementation.
Assist in collaborating with external vendors to explore technology solutions.
Help manage vendor relationships and support service delivery.
Who You Are
Some experience in a technology support role, particularly with iOS and Windows environments.
Basic knowledge of operating systems and emerging technologies.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Good communication and interpersonal skills, with a willingness to collaborate across teams.
Familiarity with hybrid enterprise environments,
Familiarity with supporting executives and the sense of urgency that demands.
Interest in learning about agile methodologies and innovation testing.
