What You'll Do
Experience owning complex or high-severity incidents end-to-end, from initial triage through containment, remediation, and post-incident review, while keeping stakeholders informed throughout
Deep familiarity with security considerations across AWS, Azure, or GCP environments, including how detection and response strategies need to adapt to cloud-native infrastructure
Staff incident response for significant security events: scoping and containment through to post-incident review. You will conduct host, network, and memory forensics yourself and produce clear, accurate reporting for both technical and non-technical stakeholders.
Comfortable working closely with DevOps and Engineering teams to embed security controls directly into infrastructure, CI/CD pipelines, and system design, rather than layering security on after the fact
Invested in developing the skills and judgment of analysts and engineers on the team, helping the broader group operate with greater independence and technical depth over time
Able to translate complex technical findings into clear, actionable insight for executive leadership, customers, or other non-technical stakeholders, especially under the pressure of an active incident
Experienced in assessing, selecting, and integrating security tools (SIEM, EDR, SOAR, cloud-native platforms) in a way that improves coverage without adding unnecessary complexity or cost
This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For
6+ years of experience in security operations, with progressive responsibility across triage, incident response, and detection engineering
Proven experience leading or mentoring a team, formally or informally, including technical guidance and coaching
Deep expertise with SIEM, EDR, and SOAR platforms, including hands-on rule-writing, tuning, and automation development
Strong incident response leadership experience, including managing complex or high-severity incidents end-to-end
Solid understanding of cloud security architecture (AWS, Azure, or GCP), and experience working with DevOps and Engineering to embed security into CI/CD pipelines and infrastructure
Scripting or automation proficiency (Python, PowerShell, or similar) to build and scale response workflows
Deep familiarity with attacker tactics and techniques (MITRE ATT&CK) and how to translate them into detection logic
Excellent communication skills, with the ability to brief executives and technical teams alike during incidents and planning discussions
Nice-to-have skills or experience
Hands-on experience with cloud-native detection and posture tools (e.g., AWS GuardDuty, Azure Sentinel, Wiz, Prisma Cloud)
Familiarity with container and orchestration security (Docker, Kubernetes) and associated attack surfaces
Experience with threat intelligence platforms and proactive threat hunting using frameworks like MITRE ATT&CK or Sigma rules
Exposure to purple team or adversary simulation exercises (e.g., Atomic Red Team, Caldera) to validate detection coverage
Relevant certifications (e.g., GCIH, GCFA, GCTI, CISSP, OSCP)
Working knowledge of network security architecture, including segmentation, zero trust principles, and cloud network security groups
Experience with vulnerability management programs, including scanning, prioritization, and remediation tracking
Experience working with data loss prevention (DLP) tools and insider threat detection
Why You’ll Love It Here
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_
If this sounds like the right role for you, we’d love to hear from you.
Additional Information
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
