Technical Operations Engineer
Salary: £26,538.48 per annum and additional 10% shift allowance.
Working Hours: Permanent, Full Time (40 hours - Monday to Friday from 08:30-17:00 with the requirement to cover nightshifts or 24/7 rotational shifts as and when required.
Location: Mistral House, Kingfisher Way, Silverlink Business Park Newcastle Upon Tyne, NE28 9NX.
G4S Regional Management is seeking an experienced Technical Operations Engineer to join our team on a permanent, full-time basis.
About the Role
To support the business and minimize user downtime and issues by being responsible for the day to day technical and support needs of the business, through direct support and management of 3rd party suppliers.
Provide support for ongoing IT Projects throughout the business.
Key Responsibilities
- Participate in a 24/7 shift rotation.
- Build, support and administration of Chromebook, PC and Laptop hardware across the business.
- Build, support and administration of Mobile devices across the business.
- Provide second-line support to users of G4S supported applications.
- Provide second-line support to users of 3rd party supported applications.
- Administration of an escalation phone line for critical incidents.
- Management of critical incidents from 1st report through to resolution.
- Perform general application systems administration for G4S supported applications.
- Perform daily monitoring tasks to maintain system uptime.
- Engage with internal and external audits to manage and complete device testing as required.
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- Management of end user device security tools to ensure all devices are compliant with working security applications.
- Managing IT Portal tickets and reporting.
- Liaise with users to understand, document and manage their requirements and issues to resolution.
- Work with the IT Development Team to test new IT solutions.
- Provide technical IT support and guidance to the Projects Team.
- Provide data extracts to the business to support sales and tender documentation.
- Manage IT DR and BCP processes.
- Manage and contribute to internal IT and Business Forums.
- Identify new and appropriate technologies to support G4S.
- Able to learn new skills quickly and effectively through personal learning and development and in house business training.
- Assist with Field support duties if/when required.
Essential Requirements
- Hold a recognised IT certificate or have relevant experience working within a support environment.
