<li>Prepare and manage MDR, shift schedules, and site logs.<br> </li>
<li>Carry out efficient patrolling of internal and perimeter areas.<br> </li>
<li>Observe and respond to suspicious man/material movements.<br> </li>
<li>Ensure access control compliance and critical access management (labs, restricted zones).<br> </li>
<li>Maintain visitor/vendor records, key logs, badges, and lost & found registers.<br> </li>
<li>Conduct weekly security training and refresher briefings.<br> </li>
<li>Perform surprise night inspections to assess readiness of night staff.<br> </li>
</ul>
<p><strong>2. Technical Systems & Documentation:</strong></p>
<ul>
<li>Ensure the uptime and functionality of CCTV, access control systems, and FAPA equipment.<br> </li>
<li>Maintain workstations audit, badge audits, and access key audits.<br> </li>
<li>Coordinate with facility teams for system rectification and AMC partner activities.<br> </li>
<li>Take access approvals via eApproval portals.<br> </li>
</ul>
<p><strong>3. Reporting & MIS:</strong></p>
<ul>
<li>Share daily, weekly, and monthly operations reports with G4S and designated site managers.<br> </li>
<li>Maintain event trackers, alarms reports, RPM data, incident logs, and vendor performance records.<br> </li>
<li>Support site managers in Hyderabad, Mumbai, Delhi, and Gurugram for consolidated reporting.<br> </li>
</ul>
<p><strong>4. Emergency & Incident Management:</strong></p>
<ul>
<li>Act as the first escalation point for medical emergencies, duress alerts, or system-triggered alarms.<br> </li>
<li>Liaise with EMEIA SOC for remote access control and video retrieval.<br> </li>
<li>Prepare incident reports, investigate breaches, and implement CAPAs.<br> </li>
<li>Conduct mock drills, shutdown protocols, and risk preparedness activities.<br> </li>
</ul>
<p><strong>5. Client & Stakeholder Coordination:</strong></p>
<ul>
<li>Respond to client queries and share required reports (daily/weekly/monthly) within agreed SLAs.<br> </li>
<li>Attend virtual coordination meetings with client-side managers to sync activities Pan India.<br> </li>
<li>Coordinate closely with facilities and places teams for smooth operations, approvals, and events.<br> </li>
<li>Handle onboarding/offboarding of employees with badge issuance and access revocation.<br> </li>
</ul>
<p><strong>6. G4S Internal Coordination:</strong></p>
<ul>
<li>Share weekly duty rosters, attendance, and nominal rolls with G4S backend.<br> </li>
<li>Coordinate on salary concerns, health insurance issues, and uniform issuance.<br> </li>
<li>Maintain leave records and escalate absenteeism trends.<br> </li>
<li>Work with Key Account Managers to resolve operations-related escalations.<br> </li>
</ul>
<p> </p>
<hr>
<h3><strong>Candidate Profile:</strong></h3>
<p><strong>Minimum Requirements:</strong></p>
<ul>
<li>Graduate in any discipline (mandatory)<br> </li>
<li>Minimum 5–10 years of experience in security operations management<br> </li>
<li>Experience handling multi-location operations preferred<br> </li>
<li>Prior exposure to multinational corporate environments in IT sector shall be very advantageous for the candidate.<br> </li>
</ul>
<p><strong>Essential Competencies:</strong></p>
<ul>
<li><strong>Communication:</strong> Fluent spoken and written English (mandatory); clarity, grammar, and pronunciation will be tested.<br> </li>
<li><strong>Operational Skills:</strong> Security deployment, documentation, SOPs, reporting tools.<br> </li>
<li><strong>Technical Proficiency:</strong> Familiar with access control, surveillance systems, e-portals, and Microsoft Office.<br> </li>
<li><strong>Leadership & Ethics:</strong> High integrity, team management skills, crisis-handling experience.<br> </li>
<li><strong>Behavioral Traits:</strong> Attention to detail, time-sensitive decision-making, calm under pressure.<br> </li>
</ul>
<p> </p>
<hr>
<h3><strong>Key Performance Indicators (KPIs):</strong></h3>
<ul>
<li>100% compliance in daily deployment & reporting<br> </li>
<li>≥95% uptime for security equipment and systems<br> </li>
<li>≤2 critical incidents per year (with timely CAPA)<br> </li>
<li>SLA adherence for report submissions and audits<br> </li>
<li>Staff discipline, grooming, and performance audit scores ≥90%</li>
</ul>
