Our Newest Opportunity
Role Objectives
The Implementation Project Manager is responsible for the success, readiness, and risk management of new and existing client implementations. This role functions as the client governance lead during onboarding and protects both client outcomes and Payroll Experts operational stability. The PM manages executive and system administrator-level client stakeholders, proactively addresses implementation risk, and has authority to recommend adjustments to implementation scope or timing, including go-live delay recommendations when client or operational readiness concerns exist.
Key Responsibilities
Essential Duties and Responsibilities (include but are not limited to):
Lead implementation conversations with executive and business owner stakeholders
Schedule and lead client and team cadence calls for applicable projects
Establish and enforce client expectations and responsibilities
Address resistance, conflict, and scope challenges
Deliver difficult messages regarding readiness, compliance, or required changes
Identify implementation risks early
Develop mitigation plans
Monitor readiness indicators
Recommend go-live delays when readiness risks exist
Prevent escalations and implementation failure
Determine appropriate implementation approach based on client complexity
Guide Sales and internal teams on client readiness and project requirements
Coordinate cross-functional alignment across departments
Resolve internal workflow conflicts impacting delivery
Protect downstream service teams from preventable implementation issues
Support onboarding and training of implementation staff
Participate in improving implementation playbooks and tools
Lead post-implementation retrospectives
Required Experience & Education
4+ years of experience in HCM, payroll, HRIS, SaaS implementation, project management, or a related client-facing operations role.
2+ years of experience leading complex client implementations, strategic accounts, or cross-functional projects.
Demonstrated experience working directly with executive-level stakeholders, business owners, HR leaders, payroll administrators, or operational decision-makers.
Experience managing multiple projects simultaneously while maintaining timelines, scope, and client expectations.
Proven ability to identify project risks, develop mitigation plans, and drive projects to successful completion.
Experience facilitating difficult conversations involving scope changes, implementation readiness concerns, project delays, or escalated client situations.
Experience coordinating work across multiple departments and influencing outcomes without direct management authority.
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Knowledge/Skills/Abilities
Strong knowledge of payroll, HR, workforce management, and HCM technology solutions, including how implementation decisions impact compliance, service delivery, user adoption, and long-term client success.
Project governance and implementation leadership skills, including management of timelines, priorities, resources, stakeholder expectations, readiness assessments, and go-live decisions.
Ability to identify implementation risks, evaluate operational and compliance impacts, develop mitigation plans, and drive issues to resolution.
Exceptional verbal and written communication skills with the ability to effectively engage executive stakeholders, business owners, HR leaders, payroll administrators, and internal teams.
Strong relationship management skills, including the ability to influence stakeholders without direct authority, navigate conflict, establish appropriate expectations, and deliver difficult messages professionally and constructively.
Ability to coordinate cross-functional teams and implementation stakeholders to ensure project dependencies, custom reporting requests, and integration activities remain aligned with project timelines and client expectations.
Ability to maintain visibility into implementation milestones, custom report requests, and integration dependencies, and effectively communicate project status, risks, and next steps to clients and internal stakeholders.
Strong organizational, analytical, and decision-making abilities, including the capability to interpret project health indicators, evaluate complex situations, and recommend solutions that balance client needs with business objectives.
Familiarity with change management principles and the ability to guide clients through organizational, operational, and technology-related transitions.
Ability to perform effectively in high-pressure situations involving escalations, competing priorities, tight deadlines, and complex client implementations.
Ability to utilize implementation metrics, readiness indicators, and project health data to proactively identify risks, maintain project momentum, and improve implementation outcomes.
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Preferred Skills
Professional certifications such as PMP, CAPM, CPP, FPC, CSM, UKG certifications, or comparable project management, payroll, or HRIS credentials are preferred but not required.
Experience with UKG Ready implementations or similar HRIS platforms.
Experience with Zoho One and Zoho Projects
Prior client-facing or consultative experience in an ASO or PEO services environment.
Exposure to system audits, compliance reviews, or data security standards.
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Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francisco
City of Los Angeles
County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
Thank you for your interest in joining the OneDigital team!
