In this role, you will support the daily delivery of
Workplace Services: Reception, conference center operations, pantry services, catering, employee onboarding, and meeting and event management.
Operations Services: Facilities management, security, repairs and maintenance, shared desk and room booking, space utilization, mail, printing, office supplies, emergency preparedness, contingency planning, and vendor management.
What You'll Do
As a Workplace Experience Associate II, you will play a key role in creating an exceptional office environment that reflects our culture and supports productivity. Acting as a cultural ambassador and service leader, you will ensure a warm, welcoming, and professional atmosphere for employees and visitors. This role requires a proactive mindset, attention to detail, and the ability to anticipate needs while delivering seamless workplace operations across multiple locations.
Responsibilities may include
Deliver exceptional customer service and serve as a primary point of contact for employees, visitors, and workplace inquiries.
Oversee daily office operations across the DC region, including workspace functionality, cleanliness, pantry and office supplies, digital signage, key management, visitor management, and shared calendars.
Coordinate workplace vendors, landlords, and building management to resolve operational issues, maintain service quality, and support facilities needs.
Process invoices, monitor workplace expenses, support budget management, and maintain accurate documentation, shared files, and standard operating procedures.
Coordinate new hire onboarding, including welcome communications, badge requests, office tours, and workspace orientation.
Lead planning and execution of regional events, meetings, and employee engagement activities, partnering with leadership, committees, and vendors to deliver successful experiences.
Support Smart Working initiatives by managing desk and room booking systems, monitoring space utilization, maintaining guidelines and signage, and addressing employee questions and booking issues.
Collect occupancy data and employee feedback to identify opportunities to improve workspace utilization and the overall employee experience.
Assist the Director with office buildouts, including punch list management, vendor and contractor coordination, and related project support.
Support workplace health and safety, emergency preparedness, and evacuation procedures, including access control, safety supplies, signage, and contingency planning.
Partner with the Director on key workplace initiatives, process improvements, service delivery standards, and stakeholder engagement.
How You'll Grow
Develop expertise in workplace experience, facilities operations, and corporate hospitality within a dynamic professional services environment.
Build relationships with senior leadership, internal stakeholders, vendors, and business partners across the organization.
Gain exposure to workplace technology, space planning, Smart Working strategies, and evolving workplace design initiatives.
Take ownership of regional workplace programs, events, and service delivery improvements.
Strengthen project management, vendor management, financial administration, and operational leadership skills.
Contribute to strategic workplace initiatives that enhance the employee experience, improve operational efficiency, and support the evolving needs of the business.
What You Will Need to Succeed
Basic Qualifications
2+ years of experience in workplace services, facilities management, office operations, hospitality, or a related field.
Strong customer service, organizational, communication, and problem-solving skills.
Experience coordinating vendors, events, office operations, and multiple competing priorities.
Proficiency in Microsoft Office applications, particularly Outlook and Excel.
Ability to work onsite in the Washington, DC region and travel regularly between McLean and Bowie offices, with occasional travel to DC HQ.
Applicants must be currently authorized to work in the United States on a full-time basis; this position will not sponsor applicants for work visas.
Preferred Qualifications
Experience in a corporate or professional services environment.
Familiarity with workplace technology, desk booking systems, space utilization, and visitor management platforms.
Experience with vendor management, invoice processing, budget tracking, and facilities coordination.
Exposure to Smart Working initiatives, office moves, event planning, and workplace health and safety procedures.
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FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation
Minimum Pay: $59,000
Maximum Pay: $103,000
Total Rewards Disclosure : The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
Supporting your total wellbeing is a year-round commitment at FTI. We provide a market-competitive benefits package and wellbeing resources to help you and your family thrive physically, emotionally, financially, and personally, including healthcare coverage, retirement savings, paid leave, family support, and financial protection benefits.
