What You Drive at DTNA
Act as the Primary escalation path for resolving Truck Equipment Manufacturers' issues while integrating controls onto DTNA trucks.
Contact customers, Dealers, & TEMs through, email, phone, or online meetings.
Use our Sales Force Ticketing system to receive requests for support, provide responses and maintain record keeping systems.
Develop custom electrical solutions to meet customer's needs using, Diagnostic Link, CHEC & 3rd Party Powertrain software.
Create and update guides and instructions to support our customer "Self Service" strategy.
Escalation of questions and issues to Engineering Subject Matter Experts.
Be the expert in the Software and Troubleshooting tools and information that TEMs and Dealer Technicians have at their disposal.
Provide feedback to the Software Tools groups for improved customer experience.
Provide feedback to engineering for improvement of current designs and to keep the “customer focus” for future designs.
Advise Dealers and DTNA Sales groups on how to specifying vocational options that should be added to a truck order to optimize the efficiency of upfit during the TEM’s production process.
Be an advocate for TEMs' and customers' application specific needs within the Engineering organization.
Knowledge You Should Bring
Bachelor's Degree in Electrical Engineering and 2 to 4 years of experience or Associates Degree in Electronics Engineering with 6 years of experience.
General Truck Knowledge
Ability to work independently within guidelines and policies to solve problems of moderate complexity
Provide informal guidance to new team members
May lead projects or processes as required
Exceptional Candidates Might Have
Vocational Truck Experience in Operation and Applications
DTNA Electronic control systems design experience including J1939 CAN based systems
DTNA Service Organization network connections
DTNA Electronic controls & software testing experience
#LI-CF1
#LI-HYBRID
Where We Work
- This position is open to applicants who can work in (or relocate to) the following location(s)-
- Portland, OR US. Relocation assistance is not available for this position.
Schedule Type
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building solutions with cutting-edge advancements in sustainability and future driving technologies - across electric, hydrogen, and autonomous innovation. Backed by decades of proven success, these efforts continue DTNA’s legacy as an industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we operate as one team - driving toward a cleaner, safer, and more efficient future for all.
How we move forward together is defined by the DTNA Way - our shared approach to showing up for our customers, our colleagues, and the world we help move. We start with our customers, grounding every product, service, and decision in their success, knowing that when they move forward, so do we. At the same time, we act with urgency and intention, balancing speed with thoughtful decision-making to deliver results with integrity, accountability, and clarity. Across our entire organization, we collaborate as one team - bringing diverse perspectives, strengths, and expertise together with trust and respect - because we know we achieve more together than any one of us could alone.
Guided by these principles, we’re not just responding to change - we’re leading it. Together, we are building the future of transportation for all who keep the world moving.
Additional Information
This position is not open for Visa sponsorship or to existing Visa holders
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
