Your Impact
In this role, you will
Lead and develop a team responsible for workforce technology operations, security administration, workforce data governance, and service delivery.
Manage the production operations of workforce technology applications, including platform reliability, integrations, releases, issue resolution, and ongoing support.
Oversee system security, user access, workforce data governance, and operational controls to ensure compliance, data integrity, and risk mitigation.
Partner with HR, Technology, Risk, vendors, and business stakeholders to resolve issues, manage operational risk, and drive continuous improvement.
Lead technology governance, production change management, audit readiness, privacy, compliance, and other operational processes that support secure and reliable services.
Drive enhancements to employee and manager experiences through support optimization, self-service capabilities, process improvements, and adoption initiatives.
Manage operational priorities, team capacity, and service performance, while ensuring successful transition of new capabilities into production support.
Build organizational capability through talent development, cross-training, knowledge sharing, and the use of data, automation, AI, and employee feedback to improve outcomes.
Qualifications
8+ years of experience in HR SaaS technology, enterprise applications, or technology operations.
2+ years of people leadership experience.
Bachelor's degree or equivalent combination of education and experience.
Experience supporting enterprise SaaS platforms such as Workday, ServiceNow, Oracle, UKG, or similar solutions.
Experience leading production support, technology operations, or service delivery functions.
Experience with data governance, system security, access management, technology controls, or risk management.
Experience managing vendors, stakeholders, projects, or technology enhancements in a complex environment.
Strong understanding of HR processes and how technology enables employee and business outcomes.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and confidentiality.
Keys to Success in this Role
Strong people leadership and talent development skills.
Customer-focused mindset with a passion for improving employee experiences.
Ability to balance operational excellence, risk management, and business priorities.
Skilled at building partnerships and influencing across teams.
Strong analytical, organizational, and problem-solving capabilities.
Commitment to data integrity, security, governance, and quality.
Ability to lead through change and drive continuous improvement.
Curiosity, adaptability, and strong communication skills, with enthusiasm for emerging technologies, automation, and AI-enabled ways of working.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $134,000 - $200,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
