Manage platform configuration, integrations, user access, permissions and controls.
Oversee technology vendors, service performance, platform roadmaps and contract relationships.
Design and optimise global publishing, approval and compliance workflows.
Establish and maintain taxonomy, tagging, data-quality and reporting
standards.
Partner with Technology and Security teams on platform integrations, access governance and technical risk.
Troubleshoot operational issues and coordinate their resolution with internal teams and external vendors.
Analytics, Measurement & Operational Optimisation
Lead the partnership with analytics teams to develop dashboards, KPIs and measurement frameworks across global social media channels.
Collaborate with analytics and reporting partners to ensure consistent and reliable measurement across platforms, markets and campaigns.
Analyse channel, audience and campaign data to identify trends and
optimisation opportunities.
Translate data into clear insights and recommendations for stakeholders and leadership.
Improve reporting efficiency through automation and artificial intelligence.
Support testing and measurement, while partnering with Content and Campaign teams on implementation.
Monitor platform changes and assess their operational, data and governance implications.
Governance, Controls & Risk Management
Own publishing governance, approval workflows and operational controls.
Maintain appropriate records and support regulatory and compliance
requirements.
Manage user access, permissions and periodic access reviews.
Identify and mitigate platform, process, data and vendor risks.
Evaluate new platform capabilities and technology solutions.
Develop operating procedures, documentation and governance standards.
What will help you be successful in this role
Experience, Education & Certifications
Managing enterprise publishing, social media technology, marketing
technology or digital platform operations.
Experience in financial services or regulated industries.
Demonstrable ownership of platform governance, workflow design, user access, controls and vendor relationships.
Developing reporting and measurement frameworks.
Technical Skills
Hands on experience with enterprise publishing or social media platforms such as Sprout, Hearsay, LinkedIn, X, YouTube, Reddit, Instagram, Facebook, and TikTok,ON24 and Brightcove.
Strong dashboard, reporting and data-analysis capabilities.
Knowledge of content tagging, taxonomy, data quality and measurement structures.
Strong artificial intelligence and workflow automation experience.
Understanding of security, compliance, and platform governance.
Managing platform integrations or working with technical teams would be advantageous.
Soft Skills
Strong stakeholder management skills.
Excellent communication and influencing abilities.
Analytical and data-driven approach.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities effectively.
Work Schedule & Location
Location: London with 4 days per week in the office.
#LI-EUR
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.
As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
Artificial intelligence or automated tools may be used to assist in the screening, assessment, or selection of applicants for this position.
